Upgrades conditions

1.1 During an online check-in taking place no earlier than 30 hours before departure or at one of the kiosks at the airport, KLM can offer passengers the option of a paid upgrade from Economy Class or Premium Comfort Class to a higher travel class for part of their trip. From time to time, this option is available at a reduced rate. It is also possible to purchase an upgrade to a higher travel class for that part of the trip during the online check-in, at the check-in desk at the airport, in our KLM Crown Lounges at Amsterdam Airport Schiphol or at the boarding gates. If you buy an upgrade to Premium Comfort Class or Business Class after having purchased an Economy Comfort seat or any other seat product, the amount you already paid will be refunded, at the customer's request, from the upgrade price.

1.2 After you have purchased an upgrade to a higher travel class for part of your trip, you have the same advantages as any other Premium Comfort Class or Business Class passenger for that part of your trip. For Flying Blue members, the number of Miles earned and XP gained will remain the same as stated in your original ticket. If the upgrade is paid in cash, you will earn additional Miles based on the total amount in euros you spend on the upgrade.

1.3 KLM still retains the right, however, to assign a seat in Premium Comfort Class or Business Class to another passenger should we deem this necessary due to operational, safety or security considerations. The final decision as to whether you will be assigned a seat in a higher travel class is up to the check-in agent and the flight crew for that flight.

2.1 If you select a seat next to an emergency exit, legislation and regulations require that you be able to be of assistance during a possible emergency. This means that you must be healthy, able, completely mobile, and not taking any medications that could adversely affect you from performing these functions.

2.2 You must also warrant that all the information you provide during a request for an upgrade to a higher travel class is correct and that you will not be making a speculative, false or fraudulent reservation. Furthermore, you will be making a reservation only for yourself or for another person on whose behalf you are capable of contracting.

3.1 If you do not receive a seat in Premium Comfort Class or Business Class despite the fact that you have an upgrade to a higher travel class, you are entitled to a refund of the costs associated with an upgrade to Premium Comfort Class or Business Class for that part of the journey for which you have purchased this upgrade on the conditions that:

(I) we have cancelled your flight,

(II) we have made a change in the type of aircraft,

(III) you miss your connecting flight with KLM, Air France, Delta Air Lines or Kenya Airways,

(IV) we have exercised our right to assign the Business Class seat to someone else based on operational, safety or security considerations.

3.2 To request a refund, please fill out the refund form.

3.3 No refund shall be provided if the criteria listed above are not met.