Travel alerts
Looking for information about traveling in times of corona? Read all about testing, vaccinations, important documents, face masks, and more on our dedicated COVID-19 pages.
Latest alerts and rebooking policies
Due to local threat in Tanzania from Friday 27 January up to and including 9 February 2023, some of our flights to, from or via Dar-es-Salaam (DAR), Kilimanjaro (JRO) and Zanzibar (ZNZ) may be disrupted. We are doing our very best to help you on your way again.
Rebooking and requesting a refund
If you have booked a flight to, from or via below-listed destinations on Friday 27 January up to and including 9 February 2023, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Friday 27 January 2023.
- Dar-es-Salaam, Tanzania (DAR)
- Kilimanjaro, Tanzania (JRO)
- Zanzibar, Tanzania (ZNZ)
Does your original flight depart on Friday 27 January up to and including 9 February 2023 to, from or via any of the above-listed destinations. Then your new departure date should be before or on Thursday 16 February 2023. You can rebook your flight at the latest on Saturday 11 February 2023. Please see below options and rules:
1. Rebook to a different travel date
If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:
- You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
- Your new departure date should be before or on Thursday 16 February 2023.
2. Request a travel voucher
If your flight was cancelled by us or if you cancelled the flight yourself, you can request a travel voucher. Please note that:
- You can request a travel voucher that will be valid for one year from the date of issue.
- You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
- You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
Request a travel voucher
3. Request a refund
If any of your flights was cancelled or if your flight was delayed for more than 3 hours, you can request a full refund of the ticket and extra options.
Due to civil unrest in Peru from 17 January up to and until 14 February 2023, some of our flights to, from or via Lima may be disrupted. We are doing our very best to help you on your way again.
Rebooking and requesting a refund
If you have booked a flight to, from 17 January up to and until 14 February 2023, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before 17 January 2023.
Does your original flight depart from 17 January 2023 up to and until 14 February 2023 to, from or via Lima, then your new departure date should be before or on 21 February 2023. You can rebook your flight at the latest on 16 February 2023. Please see below options and rules:
1. Rebook to a different travel date
If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:
- You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
- Your new departure date should be before or on 21 February 2023.
2. Request a travel voucher
If your flight was cancelled by us or if you cancelled the flight yourself, you can request a travel voucher. Please note that:
- You can request a travel voucher that will be valid for one year from the date of issue.
- You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
- You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
Request a travel voucher
3. Request a refund
If any of your flights was cancelled or if your flight was delayed for more than 3 hours, you can request a full refund of the ticket and extra options.
Because of the current crisis in Ukraine, we have adjusted our flight routes and schedules. We continue to monitor the situation and will inform you here once there’s an update.
Impacted routes
On 12 February 2022, we decided to suspend our flights to Kyiv. This suspension was extended until further notice on 24 February 2022, following the closure of Ukrainian airspace.
In light of the current situation in the region, we’ve decided to suspend our flights to and from Russia and our flights through Russian airspace until further notice as of 26 February 2022. As a result, we have suspended our flights to and from Moscow and Saint Petersburg.
Does the flight suspension impact your travel plans? Check your ticket conditions to learn more about your options to rebook or request a refund.
Safety
Safety and security of our flights, customers, and crews is an absolute necessity. We always put the safety of passengers and employees first. Choosing safe and optimal routes is a standard part of our daily practice. We’re constantly monitoring the geopolitical situation in all areas we serve, to ensure the highest level of flight safety.
To determine safe flight routes, we use a security management system to analyse risks. For this, we also use information that is shared within the Dutch expert group, including all Dutch airlines, the intelligence services, the Ministry of Defence, the Ministry of the Interior and Kingdom Relations, the Ministry of Foreign Affairs, NCTV, and the Ministry of Infrastructure and Water Management. Our decision not to fly over or to a specific country is based on the most current analysis at that time.
Aeroflot
Air France and KLM have temporarily suspended cooperation with Aeroflot, including the suspension of codeshare agreements and frequent flyer partnership.
If you need to change or cancel your travel plans because of COVID-19, you have multiple options to do so. The policy that applies to your trip depends on when you purchased your ticket and what your scheduled departure date was.
Need our help?
If you’re encountering problems with our self-service tools, feel free to contact us. We’ll do what we can to help you as quickly as possible. Unfortunately, waiting times might be long.
Please share your booking code and last name so we can help you faster, but only via private messages.