Travel alerts

Considering the uncertain situation at Schiphol Amsterdam Airport security, we advise you to be at Amsterdam Schiphol Airport at least 3,5 hour before departure for both European and intercontinental flights. Waiting times may vary depending on the day and time. Please also check the Schiphol app or website for the most actual information.

You can choose to be rebooked, or cancel your trip and receive a KLM Travel Voucher. Please check the KLM rebook/cancellation policy below. 

If you wish to be rebooked, please proceed to a KLM Transfer Desk in the transfer area, after security. 

If you would like to cancel your trip and request a voucher, you can use the self service option at klm.com.

For information about actual waiting times at Schiphol Airport please check the Schiphol app or check Schiphol.com. 

You can also check actual Flight Status information for your KLM flight on KLM.com.

If you also already have your boarding pass, you can proceed directly to the waiting line for security. 

If you travel with checked-in luggage, or need a boarding pass please proceed to the check-in desk or baggage drop-off machines indicated on the airport screens. Schiphol Floor walkers are available to answer any questions at the airport.

Once you passed security check and you are sure you will miss your flight, please proceed to a KLM Transfer desk.

Your luggage will be rebooked, following your new booking. In case you no longer wish to travel and you have canceled your booking, please use the self-service option to report a missing-baggage on KLM.com.

Your baggage will be returned at the address indicated in the report as soon as possible. 

Your baggage will not be delivered on the baggage belts in the arrival hall.

Please check the KLM rebook policy below.

If you prefer not to travel because of this, you can reschedule your travel plans following the below guidelines.

If you have booked a flight to, from, or via Amsterdam departing on 25 May up to 1 June 2022, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before 24 May 2022. Your new departure date should be before or on 6 June 2022. You can rebook your flight at the latest on 6 June 2022.

Please check the options and rules:

If your flight was cancelled by us or if you decide not to travel, you can rebook to a different travel date. Please note that:

If your flight was cancelled by us or if you decide not to travel, you can request a travel voucher. Please note that:

If your flight was cancelled or if your flight was delayed for more than 3 hours, you can request a full refund of the ticket and extra options.

On 12 February 2022, we decided to suspend our flights to Kyiv. This suspension was extended until further notice on 24 February 2022, following the closure of Ukrainian airspace.

In light of the current situation in the region, we’ve decided to suspend our flights to and from Russia and our flights through Russian airspace until further notice as of 26 February 2022. As a result, we have suspended our flights to and from Moscow and Saint Petersburg.

Does the flight suspension impact your travel plans? Check your ticket conditions to learn more about your options to rebook or request a refund.

Safety and security of our flights, customers, and crews is an absolute necessity. We always put the safety of passengers and employees first. Choosing safe and optimal routes is a standard part of our daily practice. We’re constantly monitoring the geopolitical situation in all areas we serve, to ensure the highest level of flight safety.

To determine safe flight routes, we use a security management system to analyse risks. For this, we also use information that is shared within the Dutch expert group, including all Dutch airlines, the intelligence services, the Ministry of Defence, the Ministry of the Interior and Kingdom Relations, the Ministry of Foreign Affairs, NCTV, and the Ministry of Infrastructure and Water Management. Our decision not to fly over or to a specific country is based on the most current analysis at that time.

Air France and KLM have temporarily suspended cooperation with Aeroflot, including the suspension of codeshare agreements and frequent flyer partnership.

If you choose to postpone your trip, we will provide you with a refund in the form of a travel voucher.

Unfortunately, you cannot use our online refund system if you booked via a travel agent. We advise contacting your travel agent first, as they have all needed information to arrange your refund. You can find contact details on their website. If you prefer, you can also contact us for more information.

If you choose to postpone your trip, check your ticket conditions to see if you’re entitled to a refund. You can find these conditions in the confirmation e-mail you received after booking your flight.

If you choose to postpone your trip, we will provide you with a non-refundable travel voucher.

Unfortunately, you cannot use our online refund system if you booked via a travel agent. We advise contacting your travel agent first, as they have all needed information to arrange your refund. You can find contact details on their website. If you prefer, you can also contact us for more information.

If you choose to postpone your trip, check your ticket conditions to see if you’re entitled to a refund. You can find these conditions in the confirmation e-mail you received after booking your flight.

If you choose to postpone your trip, we will provide you with a non-refundable travel voucher.

Unfortunately, you cannot use our online refund system if you booked via a travel agent. We advise contacting your travel agent first, as they have all needed information to arrange your refund. You can find contact details on their website. If you prefer, you can also contact us for more information.